AI & Gen AI Adoption & Business Functions
- Rapid adoption across industries for automation and innovation.
- Gen AI drives personalized experiences, efficiency, and decision-making.
- Organizations investing in LLMs and AI platforms for competitive advantage.
Benefits of AI and Gen AI
- Enhanced productivity and automation of repetitive tasks.
- Better decision-making through advanced data insights.
- Cost savings and innovation acceleration across departments.
- Scalability and flexibility using cloud-based AI services.
Use Case Across Business Functions
- Healthcare:
- Customer Sales Training Courses Preparations.
- Extract transcripts from the audio/video sessions.
- Capture Ratings and Feedback.
- Legal:
- Document summarization and contract analysis.
- Compliance monitoring and legal research support.
- Finance:
- Financial forecasting and anomaly detection.
- Automated report generation and risk analysis.
- Customer Services:
- AI-powered chatbots and 24/7 support assistants.
- Sentiment analysis and escalation prediction.
- Manufacturing:
- Predictive maintenance using AI models.
- Quality control and defect detection with computer vision.
- Finance:
- ESG tender management process chatbot.
- Financial forecasting and anomaly detection.
- Automated report generation and risk analysis.
A sample HR Use Case Solution
The Problem Statement and Approach
Problem Statement
How did Chatbot help?
Chatbots enable HR professionals to track and respond to employee requests efficiently and also extend transactional support to easily manage payroll, absences, shift timings, etc.
Benefits
- Reduce cost per hire by 25%
- Reduce cost per contact by 20%
- Saving HR team’s manual efforts and time to provide responses on user queries
- Boost employees and HR teams productivity
- Reduced email and call conversations
- More adoption and user engagement because of multiple language support
- Automated query responses increase employee experience
A sophisticated AI-enabled multi-lingual virtual assistant HR Chatbot can be developed to provide faster responses to users’ queries related to HR Operations and Payroll during the initial phase:
- The bot will be capable of providing standard responses, suggestions, follow-up questions, and collecting user feedback.
- Microsoft Cognitive Services like Translator Text API and Language Understanding Intelligent Service (LUIS) enable the bot to:
- Understand natural (human) language.
- Respond to queries entered in multiple languages, including:
- Chinese (Simplified)
- English
- Filipino
- Hindi
- Indonesian
- Spanish
- Portuguese (Brazil)
- Portuguese (Portugal)
- Japanese
- The Microsoft Co-pilot platform is leveraged to rapidly provision chatbots that integrate AI-enabled pre-built and custom models to automate various HR processes.
- Integration with Microsoft Teams and ServiceNow tools ensures a seamless experience for employees and HR staff.
A Gen AI based Sales Training Contents Use Case Solution
Problem Statement
- Customer was not able to develop high quality training contents
- Lots of human efforts were consumed
- Losing SMEs’ time and efforts
How did Chatbot help?
- Chatbot enabled Sales personnel to ask standard questions and get short answers.
- Automatically generated PPT content structure including Title, Headings, Contents, and Speaker Notes.
- Users could add, update, replace, or remove slide content and regenerate it multiple times.
Benefits
- Reduced sales training efforts per hire by 25% and cost per contact by 20%
- Saved Sales team’s manual efforts and time to respond to user queries
- Boosted employee and business team productivity
- Reduced emails and classroom sessions for content knowledge sharing
- More adoption and engagement due to multilingual support
- Automated query responses enhanced employee experience
The Problem Statement and Approach
- A sophisticated Gen AI-enabled multi-lingual virtual assistant Chatbot was developed that has contextual knowledge and understanding of the business functions to quickly generate FAQ responses and prepare presentable content structures (PPTs) to train Sales and Marketing personnel.
- The Gen AI Chatbot is capable of providing:
- Standard responses
- Suggestions
- Follow-up questions
- Collecting user feedback
- A multi-tier RAG solution architecture was developed to deliver the solution on the Azure cloud using:
- AI Search
- Azure OpenAI services
- Text Translator APIs, enabling the bot to respond to users’ queries entered in any language, understand natural (human) language, and respond accordingly
- The Microsoft Azure Platform and AI Foundry Services portfolio is leveraged to quickly provision chatbots that integrate Gen AI-based LLM models like:
- GPT-4o
- GPT-4o-mini
Current Competencies & Opportunities
Microsoft Azure Cloud AI & Gen Al Services
- Azure Open AI Service
- Access to powerful LLMs including:
- GPT-4
- GPT-4o-mini
- Azure AI Studio:
- Build, customize, and deploy AI and Gen AI-based LLM solutions
- Microsoft Copilot:
- Embedded Gen AI in Microsoft 365 (Word, Excel, Teams)
- Leveraging Power Automate and Power BI to support business workflows and reports respectively
Customization Opportunities
- Create one or more data stores for the documents and assets
- Integrate the data store with any integration system like:
- SharePoint
- Sitecore
- Documentum
- Drupal
- Create a metadata store (to include domain terms) and build the AI Search
- Integrate any LLM (e.g., ChatGPT, Gemini) with the system and with Microsoft Copilot
- Provision a responsive modern UI to help business teams use the interactive platform for Q&As
- Enable
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